Privacy Policy

This Privacy Policy sets out the manner in which Webluno (Pty) Ltd (hereinafter referred to as “Webluno”, “we”, “us” or “our”) collects, processes, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), and where applicable, other data protection legislation in force within the Republic of South Africa.

By accessing our website or using our services, you acknowledge that you have read, understood and agreed to be bound by this Privacy Policy.

1. Definitions

• “Data Subject” refers to any natural or juristic person whose personal information is collected by Webluno
• “Personal Information” means information as defined in section 1 of POPIA
• “Processing” refers to any operation or activity concerning personal information, including collection, use, storage, dissemination or destruction
• “Responsible Party” refers to Webluno, which determines the purpose and means for processing personal information

2. Collection of Personal Information

We collect personal information in the ordinary course of conducting business. The categories of personal information collected may include:

• Full name and surname
• Email address and contact numbers
• Physical or postal address
• Payment-related information (as processed via authorised third-party platforms)
• Usage data, including browsing activity through the use of analytical tracking tools
• Any additional information voluntarily submitted via contact forms or other communication channels

We collect information directly from the Data Subject or indirectly via automated technologies on our website.

3. Purpose for Processing

Personal information is collected and processed for the following lawful purposes:

• To create and administer client accounts via our account management and billing platform
• To facilitate and manage online transactions through Payfast, our authorised payment gateway
• To respond to enquiries, support requests and client communication
• To comply with applicable legal and regulatory obligations
• To conduct website analytics using tools such as Google Analytics for service improvement and performance monitoring

Webluno shall only process personal information to the extent necessary for the fulfilment of its contractual obligations and legal responsibilities.

4. Lawful Basis for Processing

Processing of personal information by Webluno is based on one or more of the following grounds:

• The consent of the Data Subject
• A contractual obligation between Webluno and the Data Subject
• Compliance with a legal obligation
• The legitimate interests of Webluno, which do not override the rights of the Data Subject

5. Disclosure of Personal Information

Webluno will not sell, rent or lease personal information to unauthorised third parties. We may disclose personal information under the following limited circumstances:

• To authorised third-party service providers (such as Payfast) solely for the purpose of processing payments or delivering services, subject to confidentiality and data protection agreements
• Where required by law or a competent legal authority
• With the express consent of the Data Subject

6. Cross-Border Transfers

Webluno does not knowingly transfer personal information across the borders of South Africa unless it is to jurisdictions with adequate data protection laws or with the Data Subject’s informed consent, in accordance with Section 72 of POPIA.

7. Security Safeguards

Webluno implements appropriate, reasonable technical and organisational measures to secure the integrity and confidentiality of personal information in its possession, including:

• Encrypted data transmission
• Secure access controls
• Regular software and infrastructure security updates
• Monitoring and detection of potential vulnerabilities

Despite these measures, Webluno cannot guarantee absolute data security and disclaims liability for unauthorised access due to malicious activities beyond our reasonable control.

8. Retention of Personal Information

Webluno retains personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required by law. Once the purpose has been fulfilled or the retention period expires, records will be securely deleted or de-identified.

9. Rights of Data Subjects

Under POPIA, you have the following rights:

• To request access to personal information held by Webluno
• To request correction, deletion or updating of personal information
• To object to the processing of personal information under certain conditions
• To withdraw consent to the processing of personal information
• To lodge a complaint with the Information Regulator

Requests to exercise any of these rights may be submitted to us in writing via the contact details below.

10. Use of Cookies and Analytics

Our website uses cookies and similar technologies to enhance functionality and user experience. We also utilise Google Analytics to collect non-personally identifiable information regarding user interaction. Users may disable cookies in their browser settings. For more details, refer to Google’s privacy policy.

11. Third-Party Payment Provider: Payfast

Payments processed through our website are facilitated by Payfast, a secure and compliant third-party service provider. Webluno does not retain or store any banking details or credit card information. Users are encouraged to review Payfast’s privacy policy available on their official website.

12. Amendments to This Policy

Webluno reserves the right to amend this Privacy Policy at any time. Changes will be published on our website and, where appropriate, communicated via email. Continued use of our services following such changes will be deemed to constitute acceptance of the amended policy.

13. Contact Information

For queries related to this Privacy Policy or to exercise your data subject rights, please contact:

Information Officer
Webluno (Pty) Ltd
Email: info@webluno.co.za
Phone: 087 265 4832

If you are not satisfied with the manner in which your personal information is handled, you may lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za or visit https://www.justice.gov.za/inforeg/.